Welcome to Hyderabadtoursandtravels.in. We provide travel and transportation services including One Way, Round Trip, Corporate Travel, Temple Tours, and Bus Rentals. By using our website or booking our services, you agree to the following policies and terms.

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1. Booking Policy

All bookings are subject to vehicle availability and confirmation. Customers must provide accurate travel information, including passenger details, pickup location, destination, travel date, and contact information.

A booking is considered confirmed only after the required advance payment has been received and confirmation has been provided by Hyderabadtoursandtravels.in.

2. One-Way Travel Policy

One-way bookings cover transportation from the agreed pickup point to the specified destination.

The quoted fare is based on the agreed route and vehicle. Additional stops, route changes, waiting time, tolls, parking, permits, or additional kilometres may result in additional charges.

3. Round-Trip Travel Policy

Round-trip bookings include the agreed onward and return journey.

The customer must follow the agreed travel schedule. Additional waiting, extra kilometres, route changes, additional stops, overnight stays, tolls, parking, and permits may be charged separately.

4. Corporate Travel Policy

Corporate travel services are provided according to the agreed quotation, service agreement, or corporate account terms.

Corporate customers may receive customized billing, monthly invoicing, dedicated vehicles, employee transportation, and other facilities according to the agreement with Hyderabadtoursandtravels.in.

5. Temple Tour Policy

Temple tours are operated according to the confirmed itinerary, vehicle, travel schedule, and inclusions.

Temple entry tickets, special darshan tickets, accommodation, meals, local guides, parking, and personal expenses are included only when specifically mentioned in the booking.

Temple timings, darshan availability, entry restrictions, and local regulations may change without prior notice and are outside the company’s control.

6. Bus Rental Policy

Bus rentals are provided according to the agreed vehicle type, passenger capacity, route, date, and rental duration.

The vehicle must not be overloaded or used for illegal activities. Additional kilometres, extra hours, tolls, parking, permits, interstate taxes, and route changes may attract additional charges.

7. Payment Policy

Customers must pay the required advance or full amount as specified at the time of booking.

The balance payment, if applicable, must be paid before or during the journey according to the agreed terms.

Applicable taxes, tolls, parking charges, permits, and other disclosed expenses may be charged separately.

8. Cancellation Policy

Cancellation requests must be communicated to Hyderabadtoursandtravels.in through the registered phone number, email, WhatsApp, or other approved communication channel.

Suggested cancellation structure:

Cancellation Time	Cancellation Charge
More than 48 hours before travel	10%
24–48 hours before travel	25%
Less than 24 hours	50%
Same-day cancellation	75%
No-show	100%

The actual charges applicable to a particular booking will be communicated at the time of confirmation.

9. Refund Policy

Eligible refunds will be processed after deducting applicable cancellation charges, payment gateway charges, administrative fees, or other non-refundable expenses.

Approved refunds will generally be made to the original payment method. Processing time may depend on the payment provider or bank.

10. Rescheduling Policy

Customers may request a change of travel date or time, subject to vehicle availability.

Rescheduling should be requested as early as possible. Additional charges may apply depending on the new date, vehicle availability, additional kilometres, waiting time, and other applicable costs.

11. Driver & Waiting Policy

The driver will arrive at the agreed pickup location at the scheduled time.

A reasonable complimentary waiting period may be provided. Additional waiting beyond the permitted period may attract extra charges.

Customers must cooperate with the driver and follow reasonable safety instructions.

12. Toll, Parking & Permit Policy

Unless specifically included in the quoted fare, tolls, parking charges, interstate permits, entry fees, road taxes, and other government or local authority charges will be payable by the customer.

13. Route Change & Additional Stop Policy

Customers must inform the company about any additional stops or changes to the agreed route.

Additional kilometres, waiting time, tolls, parking, permits, and other applicable charges resulting from route changes will be payable by the customer.

14. Passenger Safety Policy

Passenger safety is our priority.

Customers must follow applicable traffic and safety regulations. Seat belts should be used wherever provided. Customers must not request the driver to exceed legal speed limits, overload the vehicle, or undertake unsafe driving practices.

15. Luggage Policy

Customers may carry luggage within the reasonable capacity of the selected vehicle.

Oversized, excessive, dangerous, illegal, or improperly packed luggage may be refused if it creates a safety risk or exceeds vehicle capacity.

16. Vehicle Replacement Policy

Vehicle allocation is subject to availability.

In case of breakdown, maintenance, accident, or other operational circumstances, Hyderabadtoursandtravels.in may arrange an equivalent or upgraded replacement vehicle whenever reasonably possible.

17. Delay & Force Majeure Policy

Travel times are estimates and may be affected by traffic, weather, road conditions, accidents, road closures, strikes, natural disasters, government restrictions, or other circumstances beyond our reasonable control.

The company will make reasonable efforts to minimize delays but cannot guarantee exact arrival times.

18. Customer Conduct Policy

Customers are expected to behave respectfully toward drivers, employees, other passengers, and company property.

Smoking where prohibited, illegal activities, abusive behaviour, harassment, intentional damage, or unsafe conduct may result in termination of the journey without refund, subject to applicable law.

19. Vehicle Damage & Cleaning Policy

Customers may be responsible for reasonable repair or additional cleaning costs resulting from intentional or negligent damage, excessive soiling, spills, smoking, or misuse of the vehicle.

20. Lost & Found Policy

Customers should immediately inform Hyderabadtoursandtravels.in if they leave an item in a vehicle.

We will make reasonable efforts to locate and return recovered belongings. Customers are responsible for their personal belongings during the journey.

21. Privacy Policy

We collect customer information such as name, phone number, email address, pickup and destination details, and booking information to provide our services.

Customer information may be used for booking confirmation, communication, billing, customer support, and service improvement.

We take reasonable measures to protect customer information and do not intentionally misuse personal information.

22. Payment Gateway & Third-Party Services

Online payments may be processed through third-party payment gateways.

Payment information may be handled according to the security and privacy policies of the relevant payment provider.

Where third-party travel services are arranged, those services may also be subject to the third party’s terms and conditions.

23. Pricing & Tax Policy

All prices and quotations are based on the information available at the time of booking.

Prices may vary depending on vehicle type, distance, travel date, demand, route, waiting time, tolls, permits, parking, taxes, and additional services.

Applicable taxes, including GST where applicable, will be charged according to prevailing laws.

24. Prohibited Items

Customers must not carry illegal, dangerous, explosive, hazardous, or otherwise prohibited items in company vehicles.

The company reserves the right to refuse transportation where an item presents a safety or legal risk.

25. Complaint & Grievance Policy

Customers can contact us regarding complaints, service issues, billing concerns, or other grievances through:

Phone/Whatsapp: +91 9701968881
Email: hari.renegades@gmail.com
Address: #B-1507, Rajiv Gandhi Park, BN Reddy, Rangareddy., Hyderabad, India, 500070

We will make reasonable efforts to review and resolve customer complaints promptly.

26. Website Disclaimer

Information displayed on our website, including prices, vehicle images, routes, travel times, service descriptions, and availability, is provided for general information.

Actual services are governed by the confirmed booking and applicable terms.

Vehicle images may be representative and the actual vehicle may vary depending on availability.

27. Policy Changes

Hyderabadtoursandtravels.in reserves the right to update these policies from time to time to reflect changes in our services, business practices, technology, or applicable laws.

Updated policies will be published on this page with the revised effective date.

28. Contact Us

Hyderabadtoursandtravels.in
📍 Address: #B-1507, Rajiv Gandhi Park, BN Reddy, Rangareddy., Hyderabad, India, 500070
📞 Phone: +91 9701968881
💬 WhatsApp: +91 9701968881
✉️ Email: hari.renegades@gmail.com
🌐 Website: https://hyderabadtoursandtravels.in/

Effective Date: 02/10/2026